Brown TM, Holland J, Bokowy KL, Horblyuk R. Can transformational programs aimed at improving hospital management, leadership, and productivity systems affect financial performance? J Hospital Admin. 2013 Jul 30;2(4):111-9.
Watts (Wideman) K, McAvinchey G, Quiroz R. Language services in survey research. ATA Chronicle. 2002 Jul;31(7):36-7.