Khairat S, Chourasia P, Kwong E, Choi JM, Seashore C. Effect of tailored coaching on physicians' electronic health record proficiency and user experience: a randomized crossover study. May Clin Proc Digital Health. 2023 Jun;1(2):94-104. doi: 10.1016/j.mcpdig.2023.02.005
Herring WL, Herrmann JW. The single-day surgery scheduling problem: sequential decision-making and threshold-based heuristics. OR spectrum: quantitative approaches in management. 2012 Apr 1;34(2):429-59.
Reed (Earnshaw) SJ, Reed JH. The use of statistical quality control charts in monitoring interviewers. Proceedings of the Survey Research Methods Section, American Statistical Association. 1997 Jan;893-8.