Burns A, Lentz K, Sanchez-Bryson I. Business process improvement: tackling hard challenges to serving clients. Presented at the 2018 Equal Justice Conference; May 10, 2018. San Diego, CA.

The panel will discuss the Business Process Improvement (BPI) method and how 2 Florida programs used BPI to better serve clients and increase access to their services. BPI enabled the programs to identify the root cause of their intake challenges and make significant changes to better serve the community.

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